1. General

1.1. This delivery policy ("Delivery Policy") governs the shipment and delivery of any items you purchase through shop.zenbeauty.com.sg. By placing an order, you agree to be bound by this Delivery Policy.

1.2. All references to "we", "us", "our", or "shop" refer to shop.zenbeauty.com.sg. The terms "you", "your", and "customer" refer to the individual or organization placing the order.

2. Delivery Locations

2.1. ZenBeauty Online Shop currently delivers to all locations within Singapore.

3. Delivery Charges

3.1. Standard delivery within Singapore is charged at SGD 20. Free standard delivery is offered for orders over SGD 100.

3.2. Express delivery options are available at an additional charge, detailed at the checkout.

3.3. For international delivery charges, please refer to the international delivery section or contact our customer service.

4. Delivery Times

4.1. Standard delivery: 3-5 business days.

4.2. Express delivery: 1-2 business days.

4.3. Delivery times are estimates and commence from the date of shipping, not from the date of order.

4.4. We do our best to ensure timely deliveries, but unforeseen circumstances like weather, traffic, and other factors may sometimes cause delays.

5. Order Tracking

5.1. Once your order has been shipped, you will receive an email notification with a tracking number.

5.2. You can use the tracking number on the respective courier's website to check the delivery status of your order.

6. Delivery Attempts

6.1. If no one is available at the delivery address to receive the package, the courier will leave a missed-delivery note with instructions for redelivery or collection.

6.2. After two unsuccessful delivery attempts, the package will be returned to our warehouse. In such cases, you may be responsible for additional delivery fees.

7. Inspection Upon Delivery

7.1. Upon delivery, please inspect the package for any damages or tampering before signing the delivery receipt.

7.2. If there are any issues, please contact our customer service immediately.

8. Changes to Delivery Address

9.1. If you need to change the delivery address after your order has been placed, please contact our customer service immediately. We cannot guarantee address changes after an order has been processed.

9. Customer Service

For any queries or concerns regarding delivery, please contact our customer service at hello@zenbeauty.com.sg or call us at +65 8920 9522.

This Delivery Policy may be updated periodically to reflect changes in our delivery practices. Always refer to this page for the latest information on our delivery terms.

This promotion is exclusively available to new customers aged 21 and above, by appointment only, and is valid solely for Singaporeans, PRs, Long Term Pass Holders, S/E/WP Pass Holders. It cannot be combined with other promotions, and Zen Beauty retains the right to modify any terms and conditions without prior notice. Additionally, promotions offered are non-refundable or exchangeable.

Benefits of our treatment

Our revolutionary non-invasive therapy targets specific meridian channels to clear the flow of qi energy, providing immediate relief from these symptoms or musculoskeletal pain. This therapy combines the knowledge of traditional Chinese meridian theory and Western musculoskeletal research to manipulate acupuncture points, meridians, soft tissues and muscles, using specially designed buffalo horn massage tools to prolong the effect of unlocking deep tissue and muscle knots. This provides significantly more effective relief for chronic pain, muscle stiffness and fibromyalgia, allowing you to finally find relief and relaxation, soothe your tension, pain and emotions, and make you healthier.

Our therapists are professionally trained, certified and authorized to perform our therapy. With years of experience, they are experts in accurately massaging the correct meridian points to open blockages and promote your body's faster healing. Traditional Chinese practitioners believe that meridians are the channels in our bodies through which the life energy of qi flows. Our massage specifically targets these meridians, aiming to reduce blockages caused by health complications.

Our therapy is typically provided in multiple sessions, depending on the severity of each individual's condition. Most clients experience relief or positive changes in the target area after the first treatment. However, this relief is not necessarily a sign that the problem area has been cured. Complete recovery is usually achieved through a series of treatments prescribed by our therapist. Fortunately, the benefits of a series of complete treatments are long-lasting.

Why is it better than other massages?

There are various other Traditional Chinese Medicine (TCM) massages that can effectively relieve pain, however, most can only work on the superficial skin and muscle level. The benefit of our massage is that it can work on the deep structures of connective tissue surrounding muscle groups, blood vessels, nerves, restrictions and scar tissue found within muscles. At the same time, the action of our massage is to stimulate the various meridians in the body to clear blockages and stagnation of qi in the body. The basic principle is to clear the meridians so that qi can flow smoothly, providing more energy and longevity. Most of us enjoy an occasional massage in the name of rest and relaxation. However, massage techniques were developed for treatment rather than relaxation.

Key Benefits:

• Immediate relief from pain and discomfort
• Promotes faster healing
• Improves circulation and blood flow
• Reduces inflammation
• Increases flexibility and range of motion
• Boosts the immune system
• Promotes relaxation and stress relief
• May help to improve sleep quality
• May help to reduce anxiety and depression
• If you are suffering from chronic pain, muscle stiffness, fibromyalgia, or other musculoskeletal conditions, our therapy may be a beneficial treatment option for you.

Please contact us today to schedule a consultation and learn more about how our therapy can help you achieve your health goals.